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AI Suite for independent funeral homes

AI for the night line
and obituariesAI for the night line

MemorialBooked's AI Suite gives independent funeral homes three tools on the monthly plan. A night assistant answers after-hours calls and texts, takes the details and texts your on-call director. The obituary writer drafts from the family's notes, and staff approve every word. Photo touch-up brightens old prints.

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  • Nothing goes up until your staff approve it
  • It never quotes prices
Funeral home case management screen with the director's families for the day, open case notes and the latest text

Your on-call director textedthe moment the call ends

  • Obituary first drafts
  • Calls answered after hours
  • On-call director texted right away
  • Staff approve before posting
  • Faded family prints touched up
  • Never quotes prices

Where the hours go now

The phone doesn't stop at closing time

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A death can come at any hour, and the family calls the number on your site. After a long day of visitations, someone still has to write tonight's obituary from a page of notes. The AI Suite takes the first pass. Your staff keep the decisions: who calls back, what gets posted, and what the family hears.

Every call on one phone

A director's Monday spread across a booking app, notes software that logs them out, a texting app and paper forms.

One director, every hour

  • 1A call at 2:40 a.m. The on-call director takes the details half awake, on paper.
  • 2Texts after midnight. A cousin texts the office line and hears nothing back until nine.
  • 3Obituary at 11 p.m. Typed from the family's notes after visitation.
  • 4Photos straight off the scanner. Faded and creased, too dark for the tribute video.

Inside the software

Three AI tools with your staff in charge

Each does a first pass, then hands it over.

Your funeral home's forms page, where a family member signs a consent form before their first meeting with the director.

When the office is closed, the assistant picks up calls and texts in plain, gentle words. It asks for the name of the person who died, where they are, and a number for the family, then texts your on-call director.

Set up by us

Built around how your nights already work

  • Night assistant

    Texts the right director

    Tell us who carries the on-call phone each night and we set the assistant to text that person. If a call comes in at 2 a.m., your director reads the name, the place and the family's number before calling back. Nothing is decided before that call.

    • Follows your rotation.Weekends and holidays included.
    • Plain words.Gentle, short, never rushed.
    Case notes being written with quick-add phrases, below the director's families for the day

  • For families

    What a grieving family hears

    The assistant answers with your home's name, speaks gently, and tells the family a director will call back soon. It asks one question at a time and never rushes a caller who needs a moment.

    • Your home's name.Said in every greeting.
    • Texts too.A late text gets the same care.
    A family's file showing their plan's progress and next meeting, with a timeline of texts, notes and payments

  • Obituary writer

    Notes from the arrangement conference

    The notes you take while sitting with the family become the obituary's first draft. Dates, places, survivors and the stories they told go in. A draft comes back in your home's style. A staff member edits it, checks it with the family and approves it.

    • Your style.Written the way your home writes them.
    • Approved before it posts.The family sees it before the public does.
    Forms families fill in at home before their meeting, with progress shown for each new family

  • Included

    Part of the plan, not extra

    All three tools are part of the one monthly plan, not a separate bill. Its price comes from a 30-minute call that costs you nothing, and it runs month to month with no setup fee. Our team sets everything up before you go live.

    • No contract.Stay because it works, month after month.
    • Two weeks out.The assistant, the writer and touch-up are ready at launch.
    Checkout after a signed note, with the card on file, a membership covering the visit and the next visit booked

What's included

  • After-hours calls and texts answered
  • Details texted to your on-call director
  • Obituary drafts from notes
  • Staff approval before anything posts
  • Old photo touch-up
  • Your night greeting, written and set up by us
Alongside the AI Suite

The rest of what your home gets

The AI Suite sits inside MemorialBooked with everything else your home runs on: the website, memorial pages, arrangements, texting and reports. What the night assistant takes down waits in Conversations for your staff in the morning.

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A family's case file in the app, from a ChatGPT question to two sets of signed case notes and the September report.

AI Suite Night assistant, obituary writer and photo touch-up, with staff approving each step.

You're here

Everything else on the plan

Set up your night assistant

We'll ask who takes your night calls, how your obituaries read and what a family should hear after hours. That conversation takes 30 minutes, costs nothing and ends with your monthly price, with no contract or setup fee.

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A funeral home owner talks with our team on a video call at her desk.
A free 30-minute funeral home audit video call booked on the calendar for Tuesday, October 6

What funeral directors say

  • Walter D., owner of a family-owned funeral home.
    Walter D.Family-owned home
    3 → 1vendors to call

    We canceled three vendors. The website, obituaries and reviews now sit with one team that picks up the phone.

  • Carmen P., who runs a cremation provider.
    Carmen P.Cremation provider
    1 minuteto the first reply

    Families used to reach voicemail at 2 a.m. These days a text reaches them within the minute, and I read the details over coffee.

  • Terrence M., of a third-generation funeral home.
    Terrence M.Third-generation home
    11pre-planning meetings, month one

    Our pre-planning list sat untouched for years. The follow-up texts booked eleven meetings in month one.

  • Gwen H., who runs a two-location funeral home.
    Gwen H.Two-location home
    0paper contracts

    Arrangements used to mean a stack of paper. Families now sign the contract and put down the deposit on their phones.

  • Anil R., of a funeral home with its own crematory.
    Anil R.Home and crematory
    31 → 104Google reviews

    Each family hears from us about a review after the service ends. Our Google reviews went from 31 to just over a hundred in twelve months.

  • Marisol K., of a rural funeral home.
    Marisol K.Rural funeral home
    2 weeksto a new website

    Our old site went up in 2014. A fortnight after we spoke, a new one was live, with every obituary carried over.

AI Suite questions

What directors want to know

Search a word like night, obituary or photos to filter these.

6 questions

Can AI answer our night calls?

Yes. After hours, the night assistant answers calls and texts, takes down the name, place and callback number, and texts your on-call director right away.

How is a 2 a.m. first call handled?

Your home's name is the first thing the caller hears. The assistant then notes who died, where, and the family's number. Your on-call director gets them by text and calls back.

Will it sound cold to families?

It speaks gently and briefly, and it doesn't try to stand in for you. Its job is to make sure a director calls back.

Is the AI obituary writer any good?

It writes a solid first draft. Your staff edit it, and nothing posts without their approval.

Can it fix old or damaged photos from the family?

Photo touch-up cleans and brightens faded, creased or dark prints, so they look their best on the memorial page and in the tribute video.

Does it replace our answering service?

It covers the night shift the same way: it answers, takes the details and texts your on-call director. Prices and arrangements wait for you.

Try searching

Still have questions?

Ask Elise Navarro how the night assistant would greet callers at your home, or anything else, at sales@memorialbooked.com.

Elise NavarroAccount manager

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Fewer vendors to chase. One team that answers.

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