Reviews asked for gently, replies written by us
Kind words
the next family can readKind words, read online
MemorialBooked does funeral home reputation management for independent homes: each family gets one gentle review request a few days after the funeral, and our team writes every reply, so families still choosing a home read what past families said.
- Asked gently, never pushed
- Every review answered
Live in two weekswith the first requests sent
- A text after each funeral
- A direct Google review link
- Higher on the map
- Replies we write
- New reviews counted each month
- Sent from your number
After the funeral, one gentle text
Nobody on your staff needs to keep track of who was asked. The request goes from your number, in your name, and one tap on its link brings up the review box on Google.
Days later
The request
A short text in your name thanks the family and asks how you did.
One tap
The review goes on Google
The link opens the review box on your listing. They write a few lines and post.
Our reply
We write the reply
Our team answers each review in your home's voice, thanks the family by name, and never repeats what they kept private.
Where reviews matter
Reviews read from three states away
33.2% of families say online reviews settled their choice, up from 14.4% a year earlier. Here is where they decide, and what we do about each.
Map
Your home has 11 reviews. The home across town has 140.
On a phone, the count shows next to the name. A request after every service closes the gap, one family at a time.
- Requests from your own number, so families know who is asking.
- More recent reviews also help you climb the map for nearby searches.
Timing
Asking at the graveside feels wrong. Not asking means silence.
We send it a few days after the funeral, when the family is home and writing thank-you notes. They get it once, and we never chase.
- You decide the wait, and can skip the request for any family.
- Plain wording in your name
- No searching: the link lands on your review box
Replies
A thank-you under each review, written by us
Families read the replies as closely as the reviews. Ours are short, warm and specific, and never repeat anything private about the person who died.
- Five stars get a personal thank-you
- A hard review goes to you before we answer
- No templates pasted under every review; each one reads differently.
- Your okay first, on any reply you'd like to read before it posts.
How far one review travels
A single review travels further than your listing. Here is where families and search tools meet it.
Stars beside your name
When someone searches your home by name, the star rating and count appear beside it, before they ever open your website.
How search works
The map listing
Fresh reviews are one of the signals Google uses to order the map. Steady ones keep your home near the top.
See our SEO workAI summaries
ChatGPT and Google's AI often sum up a home's reviews in one line. Recent, specific reviews make that line warmer and truer.
AI search, explained
Counted each month
Your report shows requests sent, reviews received and your average rating, month by month, so the trend is plain to see.
See the reportsNew review
Read in four places
Setup
Four steps to the first request
We do the setup. Your part is one call and a few answers by email.
We learn your home
Your 30-minute call
We connect your listing
Days one to five
Words you approve
Your okay on wording
Requests start going
Week two
Month to month, no contract, no setup fee: stay only while it works.
Ask us about your reviews
Pick a time for a short, free call, and keep your Google listing open. We'll show you how your reviews compare with the homes near you, and what the plan would cost. Month to month, no setup fee, live in two weeks.
What funeral directors say
Walter D.Family-owned home 3 → 1vendors to callWe canceled three vendors. The website, obituaries and reviews now sit with one team that picks up the phone.
Carmen P.Cremation provider 1 minuteto the first replyFamilies used to reach voicemail at 2 a.m. These days a text reaches them within the minute, and I read the details over coffee.
Terrence M.Third-generation home 11pre-planning meetings, month oneOur pre-planning list sat untouched for years. The follow-up texts booked eleven meetings in month one.
Gwen H.Two-location home 0paper contractsArrangements used to mean a stack of paper. Families now sign the contract and put down the deposit on their phones.
Anil R.Home and crematory 31 → 104Google reviewsEach family hears from us about a review after the service ends. Our Google reviews went from 31 to just over a hundred in twelve months.
Marisol K.Rural funeral home 2 weeksto a new websiteOur old site went up in 2014. A fortnight after we spoke, a new one was live, with every obituary carried over.
Questions about reviews
Before the first review request
Start typing, and only the matching questions stay on screen.
5 questions
How do I get more Google reviews for my funeral home?
Ask every family at the same gentle moment, and make the review box one tap away. We send that request for you.
When is the right time to ask a family?
Most homes wait a few days, until the family is back home after the funeral. You can set a longer wait.
Will a review request feel pushy to a grieving family?
Not when it's one short text in your name, sent once, that thanks them first.
Who writes the replies to our reviews?
Our team writes every reply, in your home's voice, and posts it on Google. Any reply you want to read first waits for your okay, and we never mention private details about the family or the person who died.
Someone posted an unfair review. Now what?
Don't answer it in a hurry. We send it to you first, then post a calm reply that offers to talk privately. Google won't remove a review just because it is negative.
Often searched
Talk to Elise
Elise Navarro, our account manager, can walk you through your current reviews. Email sales@memorialbooked.com or request a call.
Elise NavarroAccount manager
Request a call